LEVEL 2 CUSTOMER SERVICE
This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.
Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.
As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints.
To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.
Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career.
The aim of the intermediate level Customer Service course is to enable you to understand how customer service delivery and legislation affects customer expectations. This qualification is designed for those who have, or will have, frequent direct contact with customers as part of their job role. This course will give you the opportunity to develop your knowledge and understanding of customer service. You will have a clear understanding of what customer service means and know how to satisfy customers. You will also develop your understanding of how customer service delivery contributes to an organisation’s reputation whilst also gaining an appreciation of the rules which affect customer service delivery, such as legislation and internal organisational procedures.
How long is the course?
How is the course delivered?
You will be assigned a personal tutor who will plan an individual learning programme with you. This will be based around regular monthly tutorials in the workplace, workshops and if appropriate some online learning.
What are the entry requirements for the course?
You should be aged 16 or over and be working or applying to work with a company that has agreed to offer this recognised Apprenticeship programme. There are no minimum academic or vocational qualifications required but a good general standard of education is beneficial.
What could I do after this course?
Depending on your circumstances you may wish to progress on to an Advanced Business & Administration or Leadership & Management course.
LiEA can access full and partial funding support and learning loans are available for this programme. Please contact us to check your eligibility and to confirm the course price.